Terms & Conditions
By accessing or using hellstars-store.com, creating an account, or placing an order, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you must not use this website or place any orders.
- Definitions
- Eligibility & Age Requirement
- User Accounts
- Orders & Purchase Terms
- Pricing & Payment
- Products & Descriptions
- Shipping & Delivery
- Returns & Refunds
- Prohibited Uses
- Intellectual Property
- Limitation of Liability
- Indemnification
- Third-Party Links
- Changes to Terms
- Governing Law & Disputes
- Severability & Force Majeure
- Contact Us
1. Definitions
Throughout these Terms & Conditions, the following terms have the meanings set out below:
- "Hellstar," "we," "us," "our" refers to Hellstar Studios Inc., operating hellstars-store.com
- "You," "your," "customer," "user" refers to the individual accessing or using our website or placing an order
- "Website" refers to hellstars-store.com and all its pages, subdomains, and content
- "Products" refers to all clothing and merchandise listed for sale on the Website
- "Order" refers to a purchase request submitted by you through our checkout process
- "Services" refers to all features, functions, and content provided through the Website
2. Eligibility & Age Requirement
By using this Website and placing orders, you represent and warrant that:
- You are at least 18 years of age, or if you are between 13 and 17 years old, you have obtained the consent of a parent or legal guardian who agrees to be bound by these Terms on your behalf
- You are not prohibited from using this Website under any applicable law
- You will use this Website only for lawful purposes
- All information you provide during registration or checkout is truthful, accurate, and complete
Hellstar reserves the right to refuse service, cancel orders, or terminate accounts at our discretion if we believe eligibility requirements are not met.
3. User Accounts
3.1 Account Creation
You may create an account on our Website to manage your orders, track shipments, and save your preferences. You are responsible for:
- Providing accurate and complete registration information
- Maintaining the confidentiality of your login credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorized access to your account
3.2 Account Termination
We reserve the right to suspend or permanently terminate your account if you violate these Terms, engage in fraudulent activity, abuse our return or refund system, or for any other reason at our sole discretion. You may also delete your account at any time by contacting us at support@hellstars-store.com.
4. Orders & Purchase Terms
4.1 Order Acceptance
Placing an order on our Website constitutes an offer to purchase. Your order is not confirmed until you receive an Order Confirmation email from us. We reserve the right to reject or cancel any order at any time for reasons including but not limited to:
- Item out of stock or unavailable
- Errors in product description or pricing
- Suspected fraud or unauthorized use of payment method
- Failure to meet eligibility requirements
- Order placed using bots, scripts, or automated means
- Violation of these Terms & Conditions
- Shipping restrictions to your location
If we cancel your order, you will receive a full refund to your original payment method within 5โ7 business days.
4.2 Order Cancellation by Customer
You may cancel your order within 24 hours of placement by emailing support@hellstars-store.com with your order number. Once an order has been dispatched, cancellation is not possible. Please refer to our Refund & Cancellation Policy for full details.
4.3 Prohibited Order Methods
You are strictly prohibited from using any robot, spider, crawler, scraper, script, automated device, software, or any other automated or manual process to place orders, monitor product availability, or otherwise interact with our Website in a non-human manner. Hellstar reserves the right to cancel all orders placed through such means, ban associated accounts and payment methods, and pursue any available legal remedies.
5. Pricing & Payment
5.1 Prices
All prices on our Website are displayed in US Dollars (USD) and are subject to change without notice. Prices displayed do not include applicable taxes, duties, or shipping charges, which will be calculated and displayed at checkout before you complete your purchase.
5.2 Pricing Errors
We make every effort to ensure pricing accuracy on our Website. However, errors may occur. If a product is listed at an incorrect price:
- If the correct price is lower than the listed price, we will charge the lower amount and fulfill your order
- If the correct price is higher than the listed price, we will notify you of the correct price and give you the option to proceed at the corrected price or cancel the order for a full refund
5.3 Payment
We accept the following payment methods: Visa, Mastercard, American Express (AMEX), PayPal, Apple Pay, and Google Pay. By submitting payment information, you represent and warrant that you are authorized to use the payment method provided and that the information you submit is accurate and complete.
5.4 Taxes
Sales tax is applied to orders as required by applicable law. International customers are responsible for all customs duties, import taxes, and VAT imposed by their country's authorities. These fees are outside our control and are non-refundable.
6. Products & Descriptions
6.1 Product Accuracy
We make every effort to display our products as accurately as possible, including images, descriptions, sizes, and colors. However:
- Colors: The colors you see on your screen may not exactly match the actual product due to differences in monitor settings, resolution, and display calibration
- Sizing: Measurements and sizing can vary slightly between products. We strongly recommend consulting our Size Guide before ordering
- Product images: Images are for illustrative purposes. Minor variations between the displayed and delivered product may occur
- Availability: All products are subject to availability. We reserve the right to discontinue any product at any time
6.2 Authenticity
Hellstar Official Store sells only authentic Hellstar products. All items are verified for authenticity before dispatch. We do not sell counterfeit goods. If you have concerns about the authenticity of a product you received, contact us immediately at support@hellstars-store.com.
7. Shipping & Delivery
Our complete shipping terms, estimated delivery times, carrier information, and international shipping policies are detailed in our Shipping Policy, which forms part of these Terms & Conditions.
Key points:
- Processing time is 3โ7 business days before dispatch
- Delivery times vary by destination โ see our Shipping Policy for regional estimates
- Risk of loss and title for products pass to you upon delivery to the carrier
- We are not responsible for delays caused by carriers, customs, or events beyond our control
8. Returns & Refunds
Our return and refund terms are governed by two separate policies, both of which form part of these Terms & Conditions:
Key summary: We offer a 15-day return window for eligible items. Defective or incorrectly sent items qualify for a full refund. Final Sale items are non-returnable.
9. Prohibited Uses
You agree not to use the Website or its content for any of the following purposes:
- Violating any applicable local, national, or international law or regulation
- Transmitting unsolicited advertising or spam
- Impersonating any person or entity, or misrepresenting your affiliation with any person or entity
- Collecting or harvesting personal data about other users without their consent
- Using bots, scrapers, or automated tools to access, monitor, or interact with the Website
- Purchasing products for the purpose of resale or commercial redistribution without our written permission
- Engaging in any activity that disrupts, disables, or interferes with the Website's operation
- Attempting to gain unauthorized access to any portion of the Website or its systems
- Using our Website to facilitate any fraudulent transaction or activity
- Filing false or fraudulent payment disputes or chargebacks
10. Intellectual Property
10.1 Our Content
All content on hellstars-store.com โ including but not limited to the Hellstar name, logo, star design, product images, graphics, text, descriptions, website design, and branding โ is the property of Hellstar Studios Inc. and is protected by United States and international copyright, trademark, and intellectual property laws.
10.2 Permitted Use
You are granted a limited, non-exclusive, non-transferable license to access and use this Website for personal, non-commercial purposes only. You may not:
- Reproduce, duplicate, copy, or redistribute any content from this Website
- Use the Hellstar name, logo, or branding without our explicit written permission
- Create derivative works based on our content
- Use our content for commercial purposes without a license agreement
- Remove any copyright, trademark, or proprietary notices from our content
10.3 DMCA
If you believe any content on our Website infringes your copyright, please notify us at support@hellstars-store.com with a description of the allegedly infringing material, your contact information, and a statement of good faith belief that the use is unauthorized.
11. Limitation of Liability
To the maximum extent permitted by applicable law, Hellstar Studios Inc., its directors, employees, agents, suppliers, and licensors shall not be liable for:
- Any indirect, incidental, special, consequential, or punitive damages
- Loss of profits, revenue, data, goodwill, or other intangible losses
- Damages arising from your inability to access or use the Website
- Unauthorized access to or alteration of your transmissions or data
- Any third-party conduct or content on the Website
- Delays or failures in shipping caused by carriers or customs authorities
Maximum Liability Cap: In no event shall our total liability to you exceed the amount you actually paid for the specific product(s) giving rise to the claim. This limitation applies whether the claim is based on warranty, contract, tort, or any other legal theory.
Nothing in this limitation shall exclude or limit liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; or any liability that cannot be excluded under applicable law (including California consumer protection law).
12. Indemnification
You agree to defend, indemnify, and hold harmless Hellstar Studios Inc., its officers, directors, employees, and agents from and against any claims, damages, obligations, losses, liabilities, costs, and expenses (including attorney's fees) arising from:
- Your use of or access to the Website
- Your violation of these Terms & Conditions
- Your violation of any third-party rights, including intellectual property or privacy rights
- Any fraudulent activity or misrepresentation by you
13. Third-Party Links & Services
Our Website may contain links to third-party websites or services (such as social media platforms, payment processors, or shipping carriers). These links are provided for your convenience only. Hellstar has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party websites or services. We strongly encourage you to review the Terms & Conditions and Privacy Policies of any third-party sites you visit.
14. Changes to These Terms
We reserve the right to update or modify these Terms & Conditions at any time. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our Website homepage
- Send an email notification to registered users for significant changes
Your continued use of the Website after changes are posted constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.
15. Governing Law & Disputes
15.1 Governing Law
These Terms & Conditions are governed by and construed in accordance with the laws of the State of California, United States of America, without regard to conflict of law principles.
15.2 Dispute Resolution
We encourage you to contact us first at support@hellstars-store.com to resolve any dispute informally. Most issues can be resolved quickly through direct communication.
If a dispute cannot be resolved informally, any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the state or federal courts located in Los Angeles County, California, and you hereby consent to the personal jurisdiction of such courts.
EU/UK Customers: Nothing in this section removes or limits your statutory consumer rights under EU or UK law. EU customers may also use the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.
16. Severability & Force Majeure
16.1 Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.
16.2 Force Majeure
Hellstar shall not be liable for any delay or failure to perform our obligations under these Terms arising from causes beyond our reasonable control, including but not limited to: natural disasters, pandemics, acts of government, strikes, carrier failures, supply chain disruptions, or any other event of force majeure. We will make reasonable efforts to notify you of any such delay and resume performance as soon as practicable.
16.3 Entire Agreement
These Terms & Conditions, together with our Privacy Policy, Shipping Policy, Return & Exchange Policy, and Refund & Cancellation Policy, constitute the entire agreement between you and Hellstar regarding your use of our Website and purchase of our products, superseding all prior agreements or understandings.
16.4 Waiver
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
17. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
Related Policies: Privacy Policy | Shipping Policy | Return & Exchange | Refund Policy